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STORE POLICY

Customer Care

Our Commitment to You
At NiceSwallow, customer satisfaction is at the heart of everything we do. We are committed to providing not only high-quality, unique apparel but also exceptional service that makes your shopping experience smooth and enjoyable.

Customer Support

  • Our dedicated team is available to answer questions about orders, shipping, sizing, or custom requests.

  • We aim to respond to all inquiries within 24–48 business hours.

  • You can reach us via email at [support@niceswallow.com] or through our Contact Us page.

Order Assistance

  • If you need help placing an order or tracking your shipment, our team is here to guide you step-by-step.

  • We work with Gelato’s global network, so updates on your orders are accurate and timely.

Returns & Exchanges

  • Your satisfaction matters. If you receive an item that is damaged, defective, or different from what you expected, please notify us within 30 days of delivery.

  • We will arrange a replacement, exchange, or refund according to our Shipping & Returns Policy.

Quality Assurance

  • Every product is checked for quality before shipping.

  • We continuously improve our designs and materials to ensure durability, comfort, and authenticity.

Respect & Transparency

  • We believe in clear communication and fair practices.

  • Policies regarding delivery, returns, and warranties are publicly available to build trust and confidence.

Our Promise
At NiceSwallow, customer care goes beyond solving problems—it’s about creating meaningful experiences. We value creativity, sustainability, and the joy of gifting something special, and we are here to make sure you feel the same joy when shopping with us.

Wholesale Inquiries

At NiceSwallow, we currently focus on direct-to-customer sales and do not offer wholesale yet. As our brand grows, we look forward to expanding into wholesale opportunities and partnerships in the future.

Privacy & Safety

1. Introduction
At NiceSwallow, your privacy and safety are our top priorities. We are committed to protecting your personal data and ensuring a safe shopping environment. By using our website and services, you agree to the practices outlined in this policy.

2. Data Collection & Use

  • We collect only the necessary information to process your orders, such as name, address, email, and payment details.

  • Your data is used exclusively for order fulfillment, customer support, and improving your shopping experience.

  • We do not sell or share your personal information with third parties, except trusted partners (e.g., payment providers, logistics companies) essential to completing your purchase.

3. Payment Safety

  • All transactions are encrypted with industry-standard SSL technology.

  • We use secure payment gateways to protect your financial information.

  • We never store sensitive payment details on our servers.

4. Account & Personal Information

  • Customers are responsible for keeping login credentials secure.

  • You may request, update, or delete your personal data by contacting our support team at [support@niceswallow.com].

5. Data Retention

  • We retain your order and account information only as long as necessary to comply with legal obligations or to resolve disputes.

6. Safety of Products & Services

  • All products are carefully inspected to meet quality and safety standards.

  • In case of defective or damaged products, our Shipping & Returns Policy applies for replacement or refund.

7. Children’s Privacy

  • Our website and products are not directed to children under 13. We do not knowingly collect personal data from minors.

8. Policy Updates

  • This policy may be updated to reflect changes in regulations or our business practices. Updates will be published on this page with the effective date.

9. Contact Us
For any questions about privacy or safety, please reach us at:
Email: [support@niceswallow.com]

Payment Methods

- Credit / Debit Cards
 

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