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SHIPPING & RETURNS

Shipping & Returns Policy — NiceSparrow
Effective Date: 01.01.2025

Return, Refund & Exchange Policy - NiceSparrow

​1. Shipping Policy

  • Processing Time:
    All orders are quality-checked and dispatched within 1–3 business days, unless otherwise stated on a product page.

  • Shipping Methods & Costs:
    Shipping costs and delivery times depend on product type (e.g. T-shirts, hoodies, mugs, posters, etc.) and destination country. All applicable fees and estimations will be displayed at checkout.

  • Estimated Delivery Times:

    • Domestic orders (within Europe): typically 5–8 business days after dispatch.

    • International orders: 7–15 business days, depending on destination.

    • Peak seasons and holidays may incur delays due to high demand.

  • Delivery Guarantee:
    For selected product types (e.g. posters, canvas prints, framed products) and eligible regions, we offer a guarantee on delivery times. If delivery exceeds 5 business days, you may be eligible for a partial refund; delays beyond 10 business days may qualify for full refund.

  • Address Accuracy:
    Please ensure that your shipping address is accurate. Any errors due to incorrect addresses or missing details may void the shipping guarantee.

  • Customs, Duties & Taxes:
    Orders shipped outside your region may be subject to customs fees, duties, taxes, or clearance delays. These are the responsibility of the customer unless otherwise stated.

2. Exclusions & Limitations

  • Force Majeure:
    Delays or quality issues caused by events outside our control (extreme weather, strikes, natural disasters, etc.) are excluded from guarantees.

  • Geographical Limitations:
    Some delivery guarantees apply only for specific regions. Remote or restricted areas may face longer shipping times and may not be eligible for certain guarantees.

3. Contact & Support

If you have any questions about shipping times, product compatibility, or returns, please contact us at:
Email: [support@niceswallow.com]
Support Hours: Monday–Friday, 9:00–18:00 (local time)

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Why this policy exists:
At NiceSparrow, we aim to provide not only beautiful and unique apparel but also a reliable, transparent experience. We’re committed to quality, on-time delivery, and ensuring your satisfaction.

​1. Returns, Refunds & Replacements

  • Quality Guarantee:
    NiceSwallow stands behind the quality of all products. If an item arrives damaged, defective, or materially different from what was ordered, we accept claims within 30 calendar days of delivery. Please provide clear photos of the issue to help us resolve the problem.

  • Eligible Products:
    All items solded including T-shirts, hoodies, mugs, posters, canvas prints, phone cases, etc. are covered under this policy.

  • Refunds & Exchanges:

    • If the product is found defective or not meeting quality expectations, we will offer a replacement or full refund.

    • If you'd like to exchange due to size, color, or design, this is possible where stock allows, but buyer is responsible for any additional shipping costs unless the mistake was ours.

  • Return Process:
    Contact our Customer Support at [email/contact link] with your order number, description of the issue, and clear photos. We will review and respond within 3–5 business days, then provide return instructions if needed.

  • Non-Returnable Items:
    Customized or personalized items (unless faulty or damaged), items showing signs of wear, or items not kept in their original condition with tags may not be eligible for return or refund.

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